Return Policy
At Animal Hospital Plush, we want every customer to be satisfied with their purchase. If you are not completely happy with your order, you may request a return according to the conditions below.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include original packaging and tags (if applicable).
- Return requests must be submitted within 30 days after receiving your order.
Items that have been used, washed, damaged, or altered may not be accepted for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
We will review your request and provide a suitable solution.
Return Process
To request a return:
- Contact our customer support team.
- Provide your order details and reason for return.
- Wait for our return instructions.
- Ship the item back according to the provided instructions.
Please do not send products back before receiving confirmation from us.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your payment provider.
Original shipping fees are generally non-refundable unless the item was damaged or incorrectly shipped.
Shipping Costs
Customers are responsible for return shipping costs unless the product arrived damaged or we sent the wrong item.
Order Cancellation
Orders may be cancelled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests may not be accepted.
If you have any questions about returns or refunds, please contact us:
Email:
support@cenvertor.com
