Need help choosing your favorite plush character? We are happy to help.
Order Support
Questions about shipping or your order? Contact us anytime.Mon-Fri: 08:30 – 20:00 Sat-Sun: 10:00 – 18:00
Customer Care
We love hearing from our plush collectors. Send us your feedback.
Send us a message
We’re Here to Help!
Have a question about your order, shipping, or our adoption-ready Animal Hospital plushies? We’re here to help! Please send us a message through the form or reach out to us directly at support@cenvertor.com. Be sure to include your Order Number (e.g., #1001) if you are asking about an existing order. We aim to respond to all inquiries within 24 hours (Monday – Friday).
Social Media
Frequently Asked Questions
How long will delivery take and where do you ship?
We ship worldwide! Orders are typically processed within 1–3 business days. Standard international shipping usually takes 7–15 business days depending on your location. You will receive a tracking code via email as soon as your package is dispatched.
How can I track my order status?
Once your order has been shipped, we will send you a confirmation email containing your tracking number and a direct link to track your parcel. If you haven’t received it, please check your spam folder or contact us with your Order ID.
Are these plushies official Animal Hospital merchandise?
Our plushies are high-quality, fan-made items inspired by the popular Roblox game Animal Hospital. They are crafted with love and premium soft materials specifically for fans and plushie collectors!
